44 Gallons Web Support FAQ
Content
- I have changed content of my page, but changes are not visible to visitors
- How do I add an image to a page?
- I have uploaded some pictures on the site that I am building, but when I’m viewing the site they take ages to load!
- How can I add a link to my uploaded files (photos, documents)?
- How can I change the colour of my texts?
- How can I add a search box to my site?
- I have enabled a search box via Site settings but no search box appears on my site!
- Is there a tool to add tables to my text and edit them?
- How can I add a Youtube video to my site?
- How can I make undo changes to my page?
- What is the content block?
- How can I add a text/gallery/form area?
- How can I delete a text/gallery/form area?
- How can I change the order of the content blocks?
- What is it, that forms do, exactly?
- How do I add or remove fields from the form?
- How do I change existing form fields?
- How can I access the forms, filled out by my site's visitors?
- How can I add a link to my page?
- How can I edit or remove an existing link?
- How can I make a link open in a new window?
- How can I make a linking image?
- Is there something like a folder that has all my images and files?
- How can I align an image so that text wraps around it?
- How do I resize my images?
- How do I crop images?
- After resizing or cropping images the size of the same image in other page also changes
- I uploaded some images to my site which look fine in Firefox, but disappear in IE (a red cross appears).
- What are good image formats for my site?
- How can I add images to my gallery?
- How can I delete images from my gallery?
- Can I add the same gallery set into different pages?
- I have a lot of files in my Files section. Is there a way to search them?
- I added content to my site and now it appears on every page!
- How can I add external widgets that are using JavaScript (Google AdSense, Twitter etc) to my site?
I have changed content of my page, but changes are not visible to visitors
If you would like your changes to be available for the visitors, make sure, that the "Publish" button at the bottom of the page is in "on" state (has a green background and reads as "Publishing ON"). If you still can't see your changes, try to turn publishing button off and on again.
How do I add an image to a page?
When you're editing a page, click the insert a picture icon on the text editor (the small toolbox with bold, italic and bullet point icons). The image bar will appear at the bottom of the page. Either choose from the images you've uploaded already, or click "Add" to upload a new picture. Go back to the page template and click where you want the image to go. Now you can drag and drop the image from the image bar.
I have uploaded some pictures on the site that I am building, but when I’m viewing the site they take ages to load!
When you click on a picture, a picture toolbar will appear next to the text toolbar. Use the autofit tool in order to fit the image correctly to the available size, or use crop and resize tools to decrease loading times by making the image smaller.
How can I add a link to my uploaded files (photos, documents)?
In order to add a link to any of the uploaded files first type the text, which you would like to make into link later. Then click the link tool "Insert a link" button on the text editor toolbar. This will open the link tool and as you start typing the first letters of the file name, you will be presented with a list of links of the uploaded files. Click on any of them to apply the link to selected text. 
You can also link to files by dragging a file from "Files" bar into text area (this works only for files that aren't images).
How can I change the colour of my texts?
Our designers have picked the most suitable colours for predefined designs. But if you are looking for something new or are feeling a strong urge to customize the colour scheme you can change them by customizing the design, CSS files or changing them directly in HTML code.
How can I add a search box to my site?
Go to "Site" → "Settings" and click the "Account details" button. In your "Edit Site Properties" page, scroll to the bottom to see the option "Show a search box on my site". Click the check-box next to "Enable search".
I have enabled a search box via Site settings but no search box appears on my site!
Search boxes only display on 44GallonsWeb designs. If you have a custom design, you won't be able to see the search box. If you have an 44GallonsWeb design, click the "Design" icon at the bottom of your page and choose your design again to reset it.
Is there a tool to add tables to my text and edit them?
Yes, 44GallonsWeb has a table tool, which can be accessed by clicking the "table tool" button on the text editor toolbar. After that you can choose the preferred size of the table you would like to add. Later, you will be able to edit the table by adding rows and columns and adding data straight into it.
How can I add a Youtube video to my site?
In the page you're editing, click the "Insert a video" icon in the text editor toolbox. Then just paste in the video's web link or embed the code of your YouTube video in the popup window. Then click "Insert". You can also embed videos from Vimeo, Dailymotion and Metacafe.
How can I make undo changes to my page?
This feature is coming very soon so we'll keep you posted.
What is the content block?
Content block is the area, which you can change to be a text field, a form or a gallery. There can be more than one content block in one main area.
How can I add a text/gallery/form area?
If you hover with mouse cursor the area directly below the current content area, you will see a menu to choose the type of the new content block - text, gallery or form.
How can I delete a text/gallery/form area?
If you hover your mouse near the top left corner of the content block, you will see two icons: a trashcan and four-way arrow. Click the trashcan icon to remove the content block.
How can I change the order of the content blocks?
If you hover your mouse near the top left corner of the content block, you will see two icons: a trashcan and four-way arrow. Click the four-way arrow icon to move the content block around. Remember that you can only change the order, in which the blocks are positioned, not their position on the page.
What is it, that forms do, exactly?
Forms allow you to collect feedback from your site's visitors by letting them fill out forms and send them to you.
How do I add or remove fields from the form?
To add a new field, click the form you want the field to be added to and choose the type of field you would like to add on a form panel, opened next to the text editor toolbar. To remove a field hover the mouse cursor above the top left corner of the form field, you will see icons pop up, that will allow you to change the order of fields (by clicking the four-way arrow) and remove the ones you no longer need (by clicking the little trash can icon).
How do I change existing form fields?
Simply click the existing field. This will open an additional panel, where you will be able to change any options associated with that field.
How can I access the forms, filled out by my site's visitors?
You can view the forms at "Site" → "Settings" → "New tickets". Or you can have them sent to your e-mail by changing "Notification settings" on the page that opens if you click "Show all tickets".
You can also see posted entries when you click on form area and choose the "Edit form settings" icon in form toolbar. Click on "Show entries" to show all of them.
How can I add a link to my page?
Select the text you want to turn into a link and click on "Insert a link" tool (the paper clip icon). Type into the box of the link tool the address of an external site, an e-mail address, a name of the sub-page or a name of an uploaded file and click on the right link in the suggestion list to apply it. You can also cancel the link adding process by clicking on "Close" button.
How can I edit or remove an existing link?
Click on the existing link and you can see the bubble with "Edit" and "Remove" options. Click on "Edit" to edit this link and "Remove" to remove it.
How can I make a link open in a new window?
In the link tool you can see the chain icon with green arrow beside each link suggestion. Click on the chain icon to make the link open in a new window or click on the link name to make it open in the same window.
How can I make a linking image?
Click on the image and then click on "Insert a link" tool (the paper clip icon). Now you can enter the destination of the link.
Is there something like a folder that has all my images and files?
You can see all your uploaded images when you add "/photos" to your site url, e.g mysite.44gallonsweb.com/photos and all your files when you add "/files", e.g mysite.44gallonsweb.com/files.
NB! Please note that all files uploaded with 44GallonsWeb are publicly accessible to everyone.
How can I align an image so that text wraps around it?
After dragging an image into a text area the text isn’t wrapped around it by default. You can wrap the text around the image by aligning the image left or right. Click on the image and choose the “Align” tool from text editor toolbox. Select the image position (left or right).
Aligning an image to the centre is different because the HTML standard doesn’t support it. To align an image into the centre of the area you have to also select some text before and after image before you apply the align to centre tool.
How do I resize my images?
After dragging an image into a text area you are able to manipulate it (resize, crop, rotate, restore original). Clicking on an image opens an additional image toolbox next to the text toolbox. Click on “Resize image” tool to start resizing the selected image. You can change the size of it by dragging from the corners. You can also click the "Autofit" button to fit your image to current text area. Press "Apply" to save the new size or "Cancel" to cancel resizing.
NB! This tool works with the original image, changing its physical size and dimension. This means that if the same file is featured somewhere else in your site, it will also change.
If you don’t want to change the physical size of the file but only its display size (the download size of the file remains the same) then you can set the size by clicking on "Image properties" tool. Type the new size of the image into this toolbox and press "Apply" to apply changes.
How do I crop images?
After you’ve added an image into a text area you are able to manipulate with it (resize, crop, rotate, restore original). Clicking on the image opens an additional image toolbox. Click on “Crop image” tool to start cropping. It allows you select an area of the image that you want to crop out by dragging it with the handlers that you can see on corners. Press “Apply” to apply the cropped area or “Cancel” to cancel. 
NB! This tool works with the original image and changes the physical size and dimension of the file to make it more optimal to download for your visitors. This means that if the same file is featured somewhere else in your site, it will also change.
After resizing or cropping images the size of the same image in other page also changes
The image tool (resize, crop and rotate) works with original image and changes the physical size and dimension of the file to make it optimal to download for your visitors. If the same file is featured somewhere else on your site (in some other text area, in gallery etc) then it will be affected as well. If you want to use the same image with different size in different places on your site, then you have to upload more than one copy of the image into your site.
If you have accidentally resized or cropped your image then you can always restore the original image when you click on it in text area and select "Restore image from original" tool from image toolbox.
I uploaded some images to my site which look fine in Firefox, but disappear in IE (a red cross appears).
The problem is that Internet Explorer supports only the RGB color model and the images that IE doesn’t show are probably in CMYK. The solution is to convert the images that IE doesn’t show into RGB. You can do that in Photoshop, or some other image editing software. Choose "Image" → "Mode" → "RGB Color". Don’t forget to save the image and upload it again to your 44GallonsWeb account.
What are good image formats for my site?
It is safe to use the image formats JPG, PNG and GIF because they are supported by all the main browsers. Avoid using formats like BMP and TIFF because the same images with the same quality in these formats are mostly much bigger than JPG, PNG and GIF files.
How can I add images to my gallery?
After you have created a gallery area (see how you can do that), click on the area (where you can see the text "This gallery is empty") and 44GallonsWeb will open your "Files" section. Now you can drag and drop images to your gallery.
How can I delete images from my gallery?
Hover your mouse over the picture you want to delete and you’ll see that a trash can icon will appear. Click on the icon and confirm your decision.
Can I add the same gallery set into different pages?
You can’t copy and paste the existing gallery to another place but you can use the file filtering option to make it easier to build another gallery with the same content. Open the "Files" bar at the bottom of the page and you can see a drop-down filter under the "Add" button. Select the name of your existing gallery as a filter and drag all images into your new gallery.
I have a lot of files in my Files section. Is there a way to search them?
We don’t have a sorting and searching functionality yet, but there is an option to filter your files by upload date and by media collections (every gallery is a different media collection). Open the "Files" bar at the bottom of the page and you can see a filter in drop-down menu under the "Add" button. Select the filter you want.
I added content to my site and now it appears on every page!
This means that you’ve added content to one of the two cross-site elements — site name or site footer. 44GallonsWeb shows your site name and footer on every page so that you won’t have to write your company’s name and contact details again and again. To stop your content from appearing on every page just copy it into a regular text area. Find out how to create a new text area here.
How can I add external widgets that are using JavaScript (Google AdSense, Twitter etc) to my site?
The safest way is to customize your design and add the code of the widget directly into your design layouts. This prevents problems with code generated by the widget script getting saved into a visible text area. Some widgets that are using JavaScript don’t cause this problem and can be added into a text area via "Insert a video/Embedded code" icon in the text editor toolbox. We are hoping to make it work for all widgets soon.